DVA-Approved · In-Home Care · Victoria
Dedicated In-Home DVA Care & Community Nursing Support
Honouring your service with compassionate, personalised in-home support. Approved DVA care for Gold Card and White Card holders across Victoria.
At Sia Support Services, we believe those who served our nation deserve the highest standard of care, respect, and independence at home. Through the Department of Veterans’ Affairs (DVA) in-home support programs, eligible Australian veterans, war widows, and widowers can access fully funded domestic assistance, personal care, respite support, and community nursing, delivered right to your doorstep with zero out-of-pocket costs.
What Are DVA In-Home Services?
At Sia Support Services, we believe those who served our nation deserve the highest standard of care, respect, and independence at home. Through the Department of Veterans’ Affairs (DVA) in-home support programs, eligible Australian veterans, war widows, and widowers can access fully funded domestic assistance, personal care, respite support, and community nursing, delivered right to your doorstep with zero out-of-pocket costs.
Key DVA Care Programs We Support
Sia Support Services provides support across the two primary DVA in-home funding streams:
1. Veterans' Home Care (VHC) Program
The Veterans' Home Care program offers entry-level, practical support to assist you with day-to-day household activities and personal tasks. VHC is focused on maintaining your mobility, reducing safety risks around the home, and easing pressure on primary family carers.
2. DVA Community Nursing Program
The DVA Community Nursing program provides clinically necessary medical care and personal support delivered directly in your home by qualified Registered Nurses, Enrolled Nurses, and experienced support workers. This program supports veterans who require clinical monitoring, wound management, or complex ongoing care following a hospital stay or diagnosis.
Our Comprehensive In-Home Care Services
We tailor our support plans to suit your lifestyle, routines, and healthcare goals.
1. Domestic Assistance
Help with practical household chores including house cleaning, vacuuming, dusting, laundry, dishwashing, and bed linen changes to keep your living space safe and hygienic.
2. Personal Care Support
Respectful assistance with daily personal routines such as showering, bathing, grooming, dressing, and mobility assistance, preserving your dignity and independence every day.
3. In-Home Respite Care
Flexible temporary care options designed to give your primary family carer a well-deserved break, ensuring you remain safe and well cared for while your family member rests.
4. Community Nursing & Clinical Services
Professional in-home clinical care, including medication management, complex wound dressings, catheter/stoma management, chronic health monitoring, and post-hospital discharge support.
5. Safety & Home Maintenance
Minor home repairs and safety adjustments, such as replacing light bulbs, securing hazards, and installing safety fixtures, to minimise fall risks around the house.
Who Is Eligible for DVA In-Home Care?
Eligibility is based on the DVA Veteran Card you hold and a standard assessment or medical referral. Compare your coverage below.
- Veteran Gold Card
All Conditions Covered
Comprehensive coverage for all clinically necessary in-home care, community nursing, domestic assistance, and personal care — regardless of whether the condition is service-related.
- Domestic assistance & home help
- Personal care & daily living support
- In-home respite care
- Community nursing & clinical services
- No out-of-pocket cost for approved services
- Veteran White Card
Specific Accepted Conditions
Condition-specific coverage for community nursing and home care services required for DVA-accepted service-related conditions or approved mental health conditions.
- Care tied to accepted service-related conditions
- Approved mental health condition support
- Community nursing as clinically required
- Personal & domestic care for eligible conditions
- No out-of-pocket cost for approved services
Assessment & Referral Pathway
Veterans' Home Care (VHC)
A brief phone assessment with the VHC Assessment Agency determines your needs and approves a care plan. Call 1300 550 450 to begin.
DVA Community Nursing
A medical referral from your GP, hospital discharge planner, or specialist nurse is required to arrange clinically necessary nursing care in your home.
How to Access DVA Services with Sia Support Services
Getting started with Sia Support Services is simple. We assist you and your family through every step of the process.
Check Card Eligibility
Confirm you hold a DVA Gold Card or White Card.
Request an Assessment or Referral
For Home Care (VHC): Contact the VHC Assessment Agency on 1300 550 450. For Community Nursing: Request a DVA referral from your GP/Doctor.
Nominate Sia Support Services
Inform your GP or VHC Assessor that you have chosen Sia Support Services as your preferred care provider
Personalised Care Plan & Service Delivery
Our local care coordinator meets with you to design your personalised care schedule with $0 out-of-pocket cost.
Why Choose Sia Support Services for Your DVA Care?
At Sia Support Services, our motto — PEOPLE: POWER: POSSIBILITIES — drives everything we do. We take pride in supporting those who served our nation with warmth, accountability, and clinical excellence.
100% Fully Fund
For eligible Gold Card and White Card holders, approved services are billed directly to the DVA with no out-of-pocket expenses.lvinar dapibus leo.
Person-Centred & Respectful
We match you with consistent, qualified care workers and nurses who listen to your needs and honour your lifestyle.
Local Victorian Community Presence
Based locally with head offices in Wallan and branch operations in Epping, providing prompt, reliable care across Northern Metropolitan Melbourne and Regional Victoria.
Seamless Care Coordination
We collaborate directly with your local doctor, family, and DVA representatives to ensure your care plan evolves alongside your health needs.
Contact Sia Support Services Today
Ready to arrange in-home veteran care or need help navigating your DVA entitlements? Our friendly team is here to guide you.
Phone
(03) 7009 9770 · (03) 7009 8385 · 0402 111 548
info@siaservice.com.au
Offices
Head Office: 1 Avon Court, Wallan VIC 3756 Branch Office: Suite 1, 4/494 High Street, Epping VIC 3076
Frequently Asked Questions
Veterans' Home Care provides entry-level practical assistance, such as domestic cleaning, personal care, safety home maintenance, and respite care. DVA Community Nursing focuses on clinical nursing needs, such as medication administration, post-surgical care, wound management, and catheter care, delivered by qualified nurses.
A Gold Card covers the full range of DVA health and home care services for any condition, and is generally held by veterans aged 70+, those with total and permanent incapacity, former prisoners of war, and eligible war widows/widowers. A White Card only covers conditions DVA has formally accepted as caused or aggravated by service.
Often, yes. DVA support and a My Aged Care Home Care Package can work together, though funding generally can't be duplicated for the same service. If you're navigating both systems, we can help you understand how they fit together.
When speaking to the VHC Assessment Agency (1300 550 450) or your General Practitioner during your medical referral, inform them that you would like Sia Support Services to deliver your home care or community nursing. You can also contact our team directly, and we can assist you through the referral pathway.
Yes. A DVA White Card covers community nursing and home support services specifically required for health conditions that DVA has accepted as service-related, as well as accepted mental health conditions.
Care plans are typically reviewed every six to nine months, or sooner if your needs change. You can also request a reassessment at any time if your circumstances shift.